1. I can't find the app in the apple app store! what gives?
We're experiencing some technical issues regarding our app in the app store. We're hoping to have it resolved soon as we've been working with Apple to get our app back up and running. In the meantime, don't delete the app if you still have it. You can also use the desktop version, or login to the site on your mobile browser.
2. Does this APP charge for any of the features?
Loov charges for the usage of some features.
3. How do i edit my profile work?
When you first join our APP, you become a standard member. Then you can choose MyProfile in APP and edit your profile such as About Me , Headline , other details etc.,
4. How do i delete my profile?
Under "Settings" in MyProfile, select Delete/Disable account and choose the options about why do you want to delete the profile and submit
Note: Your information will be kept in our database. Your profile and photos are no longer visible to others. You may contact us within two years to retrieve and reactivate your account; otherwise it will be deleted permanently.
5. How does the app work?
When you first join our APP, you become a standard member. This allows you to create a profile, add up to 29 photos, search for people by country / by state, create a favorites list and send limited messages!
6. Login Issues?
Your username and password are case-insensitive. Please make sure you input them correctly. If the problem still persists, you may have turned cookies off by accident. Check your cookies setting on your browser and make sure it is turned on. For more details about cookies, please check Enable cookies. Still need help? Contact us.
6. Change Password & Change Username?
To change your password / username, please click on 'My Profile' item under My Profile icon in the Tab Bar, then 'Account Settings'.
7. How long it will take to approve my photo/profile?
Normal approval time for photos / profiles is 24 business hours, however under certain circumstances, this process may take up to 48 hours. Our staff must approve each photo to maintain the quality of matches available. For express approval you may reach us by email firstname.lastname@example.org
8. Forgot username / password? How to resolve
No problem! Just click Forgot Password? at the login screen. Enter either your registered email address or your username. We'll then send you a password reset link to your registered email address, usually within a few minutes. If you don't receive it, please make sure to check your spam/junk folder. This link will work for 24 hours only. If you forgot your username, you can click Forgot your email address or username and send a feedback. To help us find your account, make sure to include in your message your full name, email address, along with a description of what happens when you try to sign in, including any error messages.
9. How to share Feedback using App ?
Please use feedback option to share your experiences including screenshot, so that our support team gets back to you with an update within 48 hours.